Job Title: Check in/out Chiropractic Assistant (CICOCA)

Job Summary: A self-motivated, flexible, team player with a positive attitude who assists and works under the direction of a chiropractor, and performs a variety of administrative and clinical tasks to ensure a chiropractic office is running smoothly and efficiently. A CICOCA assists in

answering the phone, scheduling patients, collecting payments, and answering patient questions.

General Summary:

A non-exempt, direct patient interaction position responsible for patient account management and executing administrative and clinical procedures. Adherence to ethical and legal standards of professional practice. Recognition and response to emergencies, and demonstration of professional characteristics.

Essential Job Responsibilities:

● Warmly greets each patient by name as they check in for their appointments.

● Gives patients the proper paperwork needing to be filled out.

● Review paperwork to ensure accuracy and completion, and explain any required procedures to prepare the patient before the chiropractor's exam and treatment.

● Answer the phone.

● Schedules patient appointments.

● Telephones patients who have missed their appointments.

● Collects payments.

● Enter charges and payments.

● Files.

● Keeps CICO lead informed of any supplies that need to be ordered.

● Promptly and effectively deals with situations that arise like when a patient has to wait an excessive length of time for an appointment; the ability to empathize with the patient and deal with the wait is a key to success.

● Other duties as assigned.